Refund policy

Returns

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible, your item must be:
  • In the same condition that you received it
  • Unworn or unused
  • With all original tags
  • In its original packaging
You’ll also need to provide the receipt or proof of purchase.

To start a return, please contact us at info@fastwic.com.au. Once your return is approved, you can send your item to:

Fastwic Returns
140 Alice Street
Brisbane City QLD 4000
Australia

Returns incur a 5% restocking fee. Items sent back without first requesting a return will not be accepted.

If you have any questions about your return, feel free to contact us at info@fastwic.com.au.

Damages and Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately. We’ll assess the issue and aim to resolve it as quickly as possible.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:
  • Perishable goods (e.g., food, flowers, or plants)
  • Custom or personalised products
  • Personal care items (e.g., beauty or grooming products)
  • Hazardous materials, flammable liquids, or gases
We also cannot accept returns for:
  • Gift cards
  • Final sale or clearance items
If you’re unsure about your item’s eligibility, contact us before initiating a return.

Exchanges

To exchange an item, return the original item following the steps above. Once your return is accepted, you may place a new order separately.

European Union Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be returned in unused condition, with all original tags and packaging, along with proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card provider to post the refund to your account.

If more than 15 business days have passed since your return was approved, please contact us at info@fastwic.com.au.